FAQ

SHIPPING & IMPORTANT INFORMATION

All items are shipped via Aramex from Wellington (approximate delivery times are shown in cart)

Please allow 1-2 working days for us to process your order.

Sorry no overnight delivery is available

Once you place your order you will receive an order confirmation (please check spam folder)

When we have processed your order, a tracking number will be added to your order and you will be emailed a tracking order confirmation

We are closed public holidays and 2 weeks during Christmas (or any other times we will have details on our website, facebook page and instagram announcing any closures)

Spend $180 and receive FREE SHIPPING. Items on Pre-order please allow approximately extra time for delivery which is specified on the product listing.

For orders you would like to collect, we will email you when your order is ready to collect to arrange a time and collection address given (please note we are not a physical shop)

DO YOU OFFER AFTERPAY?

We offer Afterpay on minimum spend of $35. Afterpay will appear when you go to check out

ARE THERE ANY BENEFITS FOR FIRST-TIME CUSTOMERS?

Join up to our Loyalty programme and start earning points on every purchase. Gain enough points to earn your reward discounts. Receive 5 points just for signing up

WHAT ARE PRE-ORDERS?

Pre-orders are when popular items are out of stock - and especially if you do not want to miss out on the special we may be having. Delivery time is noted on the item. If you have ordered other items your full order will be held until all items are ready for despatch to you. If you require items earlier than your pre-orders, you will need to be purchased seperately and two shippings paid for.

ACTIVE PRODUCTS

Not sure what active product you would like to try? Please feel free to send us an email with your skin concerns and we can give you free advice.

RETURNS

Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging. For a Refund - the product returned must be in a new, unused and resaleable condition. You have 10 working days to do so.• We can't accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.• Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error). To be able to return or exchange a product, you must provide a valid proof of purchase and will require a returns order number which will be given to you by our team

Incorrect Item/Damaged on Arrival/Product Issue
If you have received an item that isn't what you ordered, or it arrived damaged, or has an issue, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you as we may need the product returned for testing. In the case of a requested return - you will be given a returns order number and have 7 working days to return to us. Anything outside of the 7 days will not be refunded or replaced.

How will I receive my refund?
All refunds will be processed via the original payment method.

LASHES

How do I remove lash clusters without breakage?

Great question!!! Clusters must be removed by the band. See below image - Lashes on plastic tray